Who we are and what this covers
Kimbo Logistics ("Kimbo", "we", "us") is a logistics, freight and customs clearing company in Seychelles. This policy explains what personal data we handle and why, in:
- the Kimbo Portal (kimbologisticsportal.com) and the Kimbo Portal app for Android, iPhone, Windows and Mac, used by the Kimbo team and our clients; and
- the Kimbo Driver app for Android and iPhone, used by Kimbo's delivery drivers.
Accounts are created by Kimbo for our clients, team and drivers. The apps cannot be used without an account, and you cannot create an account in the apps.
What we collect
Account details (everyone)
- Name, email address, phone number, company name and address, and your role.
- Your password (stored only in scrambled, hashed form) and sign-in codes sent by email.
- A record of sign-ins (time, IP address and device type) to keep accounts secure.
Shipment and business information (clients and team)
- Shipment details, tracking numbers, delivery addresses, contact people and delivery dates.
- Documents you or your suppliers send us or upload, such as invoices, airway bills, bills of lading, permits and customs forms. These may contain names, addresses and signatures.
- Invoices, quotes and payments recorded for our services.
Photos, files and camera
When you choose to upload a document, the apps let you take a photo with the camera or pick a file or photo from your device. Only the files you choose are sent to us. The apps do not look through your photos or files.
Driver location (Kimbo Driver app only)
- The Kimbo Driver app collects the driver's precise location, including in the background when the app is closed or the screen is off, while the driver is online.
- We use it to show the Kimbo team where deliveries are, to plan routes, to give clients accurate delivery times and to record where a delivery was completed.
- Drivers can go offline in the app at any time. Location is then no longer collected. On Android a notification is shown while location is being shared.
- The Kimbo Portal app does not collect location.
Proof of delivery (Kimbo Driver app only)
Photos of delivered goods, the name and signature of the person receiving them, the time, and the delivery location.
Notifications and app information
If you allow notifications, we store a notification token for your device so we can send you delivery and shipment alerts. We also record the app version and type of device so we can tell you when an update is needed, and basic error reports to fix problems.
How we use it
- To provide our logistics, customs clearing, delivery and billing services.
- To let you see your shipments, documents and invoices, and to send you updates by email, notification or WhatsApp message.
- To process the documents we receive, including with automated tools (see below).
- To keep accounts and the portal secure, and to meet our legal, customs and accounting duties.
We do not sell personal data, we do not use it for advertising, and we do not track you across other companies' apps or websites.
Who we share it with
Only with what is needed to do our work:
- Seychelles Customs and other government authorities, for customs clearance and permits.
- Shipping lines, airlines and freight agents handling your cargo.
- Service providers that run parts of our systems for us: Hostinger (servers), Zoho (invoicing), Titan (email), Google Firebase (notifications), Google Maps (maps and addresses), Parcels App (shipment tracking, which receives tracking numbers only), and Anthropic and OpenAI (AI tools that read the shipping documents and emails we receive to fill in shipment details). These providers may process data outside Seychelles and may only use it to provide their service to us.
Clients see their own shipments only. A driver's live location is shown to the Kimbo team.
How long we keep it
We keep shipment, customs and billing records for as long as the law requires (usually 7 years). Driver location history is kept for up to 12 months. Account details are kept while the account is active.
Your choices and rights
- You can ask to see, correct or delete your personal data.
- Deleting your account: email info@kimbologistics.com from the email address of your account, or ask your Kimbo contact. We delete the account and the personal data we do not have to keep within 30 days, and tell you what we must keep by law (for example invoices and customs records).
- You can turn off location, camera and notification access in your phone's settings at any time. Some features will then not work.
Security
All connections use encryption (HTTPS). Passwords are hashed, team accounts use two-step sign-in, and access to data is limited by role.
Children
Our services are for businesses and are not meant for children under 16.
Changes
If we change this policy, we will update the date at the top of this page.
Contact us
Kimbo Logistics, Seychelles
Email: info@kimbologistics.com
Phone and WhatsApp: +248 257 5753
Website: kimbologistics.com